How do I schedule a pickup? Simply call the number listed or email us to schedule a delivery. Use whichever method is most comfortable for you the customer. Do I have to be at home when you pickup and drop off?
No, you do not have to be home in order to use our pickup and delivery service. To provide us with access to your clothes without you being home, here are a few commonly used options: An easily accessible area at your home, such as a porch, front stoop, backyard, etc. Access to the lobby of apartment buildings with front desk attendants,where customers can leave and retrieve laundry orders. A key or alarm to access apartment buildings without an attended front desk, in which case customers leave their laundry in the lobby or outside their apartment door. When will I get my laundry back? All wash, dry and fold orders will be returned 1 or 2 business days. Your service is important to us so were also offering a drop off station for more convenience. Same day service for wash, dry and fold orders is available upon request for an additional $15 convenience fee. What constitutes "normal" processing for wash, dry and fold orders?
Washers: We use a premium quality detergent. We use a liquid softener. Dryers: We use softener sheets when requested. We use the "high" heat temperature setting for most loads. Medium or low heat is used on more sensitive clothing. Do you mix my clothes with other people's clothes? No. We put your clothes in your own washers and dryers. We label each washer, dryer and laundry cart with your identifying information. Is there a minimum weight or charge? The minimum pickup and deliver charge is $33.75 Our basic "per pound" price covers items that can be sorted into light-colored loads, dark-colored loads and whites. Our basic price includes premium detergents & softeners; washing, drying, folding and packaging.What happens if clothes in my wash, dry and fold order are damaged? Before you contact us about damages, please consider that many factors affecting your clothes are outside our control: We cannot guarantee against button loss,
color loss, shrinkage, or against damage to weak and tender fabrics; We cannot guarantee against color bleed-over from new clothes or clothes with poorly set dyes.We do our best to identify and remove dry clean only items, but we cannot be responsible for damage to dry clean only items that you put into your laundry bag and we do not identify and remove. We cannot be responsible for normal wear and tear, pre-existing damage, severe soiling that requires special treatment or "lost socks" and similar mismatches.
Our company's liability with respect to damaged articles shall not exceed our charge for processing it.
You are responsible for what you put into your laundry bag. Please tell us if there are items in your laundry bag that require special handling or that you want to account for specifically on the invoice; otherwise, we accept your bulk laundry "as is" and you agree to accept it from Heavenly Wash "as is".
Price per pound for machine wash clothing
* 1 to 40 Pounds = $1.35 per pound
* 41 to 80 Pounds = $1.25 per pound
* 81+ Pounds = $1.20 per pound
undergarments, socks, rags, towels, sheets & pillowcases included
25 Pounds minimum
Pricing for Bulk Comforters
* Twin $12
* Full or Queen $14
* King $16
Overstuffed Comforters or Comforters with feathers: Add $3.00 to prices
Small kitchen & bathroom throw rugs $18.00 per rug
